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Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 38156
Experience:  Troubleshoot printers, scanners, etc.
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My hard drive failed, so have new drive installed, but now

Resolved Question:

My hard drive failed, so have new drive installed, but now cannot get connected to the network printer.
I am running windows 7 64 bit, the printer is on a networked pc with windows 7 32 bit, this worked until the HDD failed, but for some reason I am unable to connect, I have downloaded drivers to both PCs but no luck
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Bob! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. So the network printer was working fine previously. What's the model of your printer?

Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=ddc646d8-58d4-4992-b45c-f7488e11bbbe

Thank you,

Expert:  Viet - Printer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Printer Tech and 3 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

Thank you very much for your excellent help and swift reply.


 

Expert:  Viet - Printer Tech replied 3 years ago.
You're welcome. Thank you.