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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 35232
Experience:  Troubleshoot printers, scanners, etc.
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My samsung printer does not print

Customer Question

My samsung printer does not print
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Viet - Printer Tech :

Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

Viet - Printer Tech :

I'm sorry about the issue. Is there any error or message? What's the exact model of your Samsung printer? Do you have windows xp, vista, or 7, or 8, or mac computer?

JACUSTOMER-6chasoup- : Hi ,the printer is samsung xpress M2528ND and I am using windows Xp.It was printing fine until this evening but it shows red light and doesn't want to print at all.It shows that the computer is sending the information to the printer but after about few seconds it shows error message that document fail to print
Viet - Printer Tech :

There was no red light on the printer previously?

JACUSTOMER-6chasoup- : There was actually but it was printing
Viet - Printer Tech :

Oh OK. Please do the following:

Viet - Printer Tech :

- Turn off the printer, and then disconnect the power cable from the printer.

Viet - Printer Tech :

2. Disconnect the USB printer cable from the computer.

Viet - Printer Tech :

3. Go to Start->Control Panel->Printers, then right-click on the Samsung... printer and delete it for now.

JACUSTOMER-6chasoup- : Ok
Viet - Printer Tech :

4. Reconnect the power cord to the printer, then turn it back on, then wait a couple of minutes.

Viet - Printer Tech :

5. Reconnect the USB printer cable to the computer, then wait a bit, and the printer should automatically reinstalled.

Viet - Printer Tech :

6. See if you can print now.

JACUSTOMER-6chasoup- : No it doesn't print ,it showed error message again error printing
Viet - Printer Tech :

the error message shows on the printer or computer?

JACUSTOMER-6chasoup- : On computer
Viet - Printer Tech :

Were you able to try all my 6 steps?

Viet - Printer Tech :

Were you able to delete the printer?

JACUSTOMER-6chasoup- : Yes
Viet - Printer Tech :

Then the computer was able to automatically reinstalled the printer?

JACUSTOMER-6chasoup- : I don't know
Viet - Printer Tech :

Can I connect remotely to your computer and fix?

Viet - Printer Tech :

Please click on the website below, then join session, and allow the ScreenConnect program to run:
http://166.78.231.170:8040/?Session=760ebac7-5826-4474-98fd-683c1da90010

Viet - Printer Tech :

Are you still there?

Viet - Printer Tech :

It looks like you are away. When you are available, please reply at the box below to continue. Please scroll up/down this web page for all my replies. Thank you,

Viet - Printer Tech :

It looks like you are away, so I'm canceling the website link for now. When you are available, please reply at the box below to continue. Please scroll up/down this web page for all my replies/suggestions. Thank you,

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