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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36787
Experience:  15 years consulting in the IT industry with Printing engineering
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When printing a text some lines are either distorted (with

Customer Question

When printing a text some lines are either distorted (with straight lines running through ) 0r not printed at all.
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me the version of windows you are running, and when this problem started?

Thank you
Customer: replied 3 years ago.

Windows 07 , if my memory is correct


 


After a cartridge change

Expert:  Richard replied 3 years ago.
Thanks Joe

If you put the old cartridge back in, does it print correctly?

Customer: replied 3 years ago.

 


The old cartridge is empty and has been binned. The printer would not work at all without a new cartridge.

Expert:  Richard replied 3 years ago.
Thanks Joe,

The most common cause for this problem is a faulty cartridge (even though it is new) so I want to rule this out first.

Can you put another cartridge in and tell me if you have the same problem please.

Let me know the results please
Customer: replied 3 years ago.

We changed two cartridges (magenta and cyan) but not the black one, with which the problem arises.

Expert:  Richard replied 3 years ago.
ok, you need to change the Black Joe, can you do this please?

We need to rule out the cartridge as the problem.

Customer: replied 3 years ago.

We have the new black cartridge to hand but need to follow the instructions how to change it. We thus need to get these new instructions from the relevant screen. As soon as this has been done we will try to come back to you.

Expert:  Richard replied 3 years ago.
Thank you Joe,

Change it and when you have, if the problem does not occur, then we know it was a faulty cartridge.

Let me know the results please

Thank you

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