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Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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I have an Epson XP 312 printer, when I ask it to copy something

Resolved Question:

I have an Epson XP 312 printer, when I ask it to copy something for me it insists on using the A4 photo paper. I have tried to alter the settings but it will not let me alter this. Please how can I solve this problem.

Joan
Submitted: 3 years ago.
Category: Printers
Expert:  Sowrav D. replied 3 years ago.
Do you get a screen on your printer, like the image below ?

graphic
Customer: replied 3 years ago.

There is a small screen on the printer. when I ask it to copy it gives me the choice of colour or black and white and then immediately goes to A4 photo paper. I have clicked on settings on the screen I then get


Borderless, Auto fit, A4, Photo paper, settings, copy. Settings does no allow me to change anything.


 


Joan

Expert:  Sowrav D. replied 3 years ago.
When you ask it to copy, on the next screen, you will see. Black, color and settings, please follow the arrow keys to select Settings and press OK, after that chage the paper type of Plain Paper and press OK once more to confirm the settings and then, let me know the result.
Customer: replied 3 years ago.

I cannot get further down the list than photo paper, it will not allow me to access settings

Expert:  Sowrav D. replied 3 years ago.
When you select Settings and press OK, what exactly happens ?
Customer: replied 3 years ago.

I cannot get down as far as settings it stops at photo paper

Expert:  Sowrav D. replied 3 years ago.
Please select A4 and press OK then,press the Start button and let me know the result.
Customer: replied 3 years ago.

It still comes up with photo paper.

Customer: replied 3 years ago.

Even when I press standard paper it still comes up with photo paper when it starts to copy.

Expert:  Sowrav D. replied 3 years ago.
If you have a problem with settings on the product control panel, you can reset them to their factory defaults. You can choose which settings to reset or reset them all.
  1. Press the home button, if necessary.
  2. Press the arrow buttons to select Setup and press the OK button. You see this screen:

  3. Press the arrow buttons to select Restore Default Settings and press the OK button. You see this screen:

  4. Press the arrow buttons to select All except Wi-Fi from the list below and press the OK button:
    • Wi-Fi Settings: Resets all network settings.
    • All except Wi-Fi: Resets all control panel settings, except for network settings.
    • All Settings: Resets all control panel settings.
    You see a confirmation screen.
  5. Press the OK button to reset the selected settings. (Press the stop button if you want to cancel the operation.)
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience: Completed Course In Computer Hardware and Printer Repairing
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