Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Are you using the MP Navigator program to scan?
Please try the following:
yes using mp navigator
7. Then check scanning. If that does not work, within the General settings pane of the MP Navigator EX Preferences window, check the Product name, it may list multiple items, select the other item, and check.
still doesn't work after removing and adding the printer. I'm have a general preferences pane, and it lists the correct printer only.
Sorry, there is only one printer listed in the product name in general preferences? is there any a dropdown list?
Any other ideas Viet?
Sorry, there is only one printer (not multipe) listed in the product name in general preferences? is there any a drop-down list?
There is no drop down list, just one product listed next to product name
Can you click on product name and/or the name on the right of product name, does it show another item?
Can't click on the product name
Sorry, what's the length of the USB printer cable? And is the USB printer cable connected directly to the computer (not via a USB hub, etc.)?
The cable is about 15 foot including an extension cable. But this has worked fine for years.
I think either one of the cable is bad (part of it, even if printing is working), and/or the latest apple update does not allow it
Can you try only the 6 ft cable and check?
I tried that yesterday but it made no difference
Sorry, can you quit MP Navigator application, then download and reinstall the scanner driver at the website below:
After downloading and installing it, then open MP Navigator, then see if you can scan.
Hi Viet, I'm not so sure about doing this.
Just click on the website, then click on Download file to download and install. Or let's try another easier way first:
Open Finder, then open folder Applications, then open the application called Image Capture, then see if you can scan with Image Capture.
it says "no camera or scanner connected"
Sorry, can you try Image capture with only the 6 ft printer cable (not extension)?
If that still does not work, the scanner driver is corrupted; please download and reinstall it at the website below:http://wikisend.com/download/610220/msd_-mac-mp610-13_9_2a-ej7.dmg
this will take me a few minutes of rearranging my office, hold on!
No problem. Please take your time. Thank you,
Viet, I just realised my other cable is also longer than 6 foot. the scanner still doesn't show on the image capture page. I'll try reloading the scanner driver as you suggest and will order a new cable.
How long is the other cable? OK, please reinstall the scanner driver
looks like its about 15 foot. driver installed
I thought you said 15 ft including extension cable
Close Image Capture, then re-open it, then see if you can scan in Image Capture.
that was the cable running under the carpet this is a different cable
strill the same message, scanner not connected
Sorry, after this issue has occurred, you did shut down / restart the computer right?
No have not shut down
Restart the computer, and check. If needed, remove / re-add the printer again, and check.
If all fails, please try with a shorter cable.
Usually, try 6 ft cable.
ok, thanks for your help
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