Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
hi there, sorry to hear you're having trouble,
are you able to make a photo copy on the machine (not print from computer)?
Can you tell me exactly what the message says, and where it appears (on the printer display, or on the computer)?
I needed to sort this quickly so have replaced printer for time being. Will try and sort later through HP. Thank you