How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36786
Experience:  Troubleshoot printers, scanners, etc.
30037186
Type Your Printers Question Here...
Viet - Printer Tech is online now

just fitted 4 ink cartridges tomy epson xp 215 i used correct

Resolved Question:

just fitted 4 ink cartridges tomy epson xp 215 i used correct epson cartridges now my printer wont print can you help please
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Alan! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you still able to make a copy from the printer (not print from the computer)?

Is there any error or message when printing?

Also, do you have windows xp, vista, or 7, or 8, or mac computer?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

unable tomake a copy from the printer


no error or message wont print


windows 7

Expert:  Viet - Printer Tech replied 3 years ago.

So the printer was working fine before replacing the ink cartridges right?

Please turn off printer, then disconnect the printer USB cable from the computer, then disconnect the power cord from the printer for a couple of minutes, then reconnect only the power cord, then turn on. Then put something on the printer's glass, then use the Copy option on the printer to copy, then let me know what happens.

Thank you

Customer: replied 3 years ago.

noUSB cable connection am using Wi Fi


still not printing

Expert:  Viet - Printer Tech replied 3 years ago.

Sorry, OK, no, what I was asking you to do was not printing from the computer, but making a copy on the printer. We need to check copying first before fixing the printing issue.

Please turn off printer, then disconnect the power cord from the printer for a couple of minutes, then reconnect only the power cord, then turn on.
Then put something on the printer's glass, then use the Copy option on the printer to copy, then let me know what happens.

 

(Don't print from the computer for now.)

 

Please click on the image below for illustrations for copying (not printing.)

 


Thank you

Customer: replied 3 years ago.

copied perfectly from glass

Expert:  Viet - Printer Tech replied 3 years ago.
Thank you. Can you please click on the website below, then click on Join session, then allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=dd26025c-72e7-49a3-a107-90301483df96

Thank you
Expert:  Viet - Printer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36786
Experience: Troubleshoot printers, scanners, etc.
Viet - Printer Tech and 4 other Printers Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1980
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1166
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers