How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

We have Kodak ESP3250 printer which has given no trouble since

Customer Question

We have Kodak ESP3250 printer which has given no trouble since it was bought a couple of years ago. Colour printing has never been used, only black. Suddenly, it stopped accepting an order to print (in black) with a message saying that the colour cartridge needed changing. The black cartridge still showed a good level of ink.

We were told that if either cartridge becomes empty it is not possible to print with the good one: a replacement cartridge must be bought. Hum!

A new cartridge (10c) was bought (in a pack with a black 10b) and installed as per instructions with a definite CLICK. The printer then went through its usual noisy start up and came up again with the colour cartridge replacement notice. The new one was removed and then inserted again - with CLICK etc.

We got the same story - replace. The system was shut down and then started again with another replacement - same story.

What do we do? When one lifts the lid there is a support stay clicks into place to hold the lid up. What happens when the lid is closed? Does it foul the cartridge carrier?
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
Before we start I want to make sure you understand it is possible you will need to replace a part in order to fix this.
.

Related Printers Questions