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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5515
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Have just downloaded my canon pixma hp506 to my new MacBook

Resolved Question:

Have just downloaded my canon pixma hp506 to my new MacBook pro all ok but for one thing it says paused how do I get out of that can not see how. Thanks
Submitted: 3 years ago.
Category: Printers
Expert:  Shefin replied 3 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer: any time
Shefin :

May I know the Mac OS X version you are using?

Customer: 10.9.2
Shefin :
Choose System Preferences from the Apple menu.
Customer: Ok
Shefin :
Choose Printers & Scanners.
Customer: Ok
Shefin :
Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
Customer: Nothing happenes
Shefin :

Have you selected Reset the printing system?

Customer: No where is that
Shefin :

Do you see a printer list, on the left pane of the Printers & Scanners window?

Customer: Yes but it only has my printer ip address there
Shefin :

Okay.

Shefin :

Hold down the Control key and then click in the list at the left.

Shefin :

Then, you will get the option for Resetting the printing system.

Customer: Ok got it I now have wiped all out
Shefin :
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer.
Customer: Ok
Shefin :

Are you able to add the printer?

Customer: Yes
Shefin :

Try printing anything.

Customer: On Print drop down box Says no printer selected
Shefin :

Were you able to add the printer after resetting printing system?

Shefin :

And the printer is listed in Printers & Scanners window?

Customer: Do I add ip addresses or name of printer
Shefin :

How do you connect the printer to the computer? using USB cable?

Customer: All wireless
Shefin :

Have you setup wireless on the printer?

Shefin :

Are you there?

Customer: Yes
Shefin :

The printer is MP560. Right?

Customer: Yes
Shefin :

Are you installing the printer for the first time?

Customer: Yes
Shefin :

Have you setup wireless on the printer before installing the driver?

Customer: Yes. It now says idle
Shefin :

We will set it up again.

Shefin :

Please press the Settings button on your printer.

Customer: Ok
Shefin :

Do you know the wireless and password XXXXX your wireless network?

Customer: Yes
Shefin :

Have you pressed the Settings button?

Customer: Yes
Shefin :

Select Wireless LAN Setup.

Customer: We were getting on well . But I have to go so thanks I will be back
Shefin :

Please be back when you get time and let me know.

Shefin and other Printers Specialists are ready to help you
Expert:  Shefin replied 3 years ago.
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.


First, setup wireless properly by following the instructions in the document below.
http://www.usa.canon.com/app/pdf/wireless/setup_990_640_560_mac.pdf

Watch the video below on how to setup wireless.
http://www.usa.canon.com/app/html/EmbedVideo/wifi_setup/index.html

After setting up wireless, folllow the instructions below.

Please go to the link given below, download and install the update. Restart the computer after installing the update.
http://support.apple.com/kb/DL899

Note : Please make sure that you are installing the update after downloading it. It is a big file, so it may take some time to get it downloaded.


Then, follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

 

 

Then, try printing anything. Let me know if the issue persists.

 

 

 

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