How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Shefin Your Own Question

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5162
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
15907069
Type Your Printers Question Here...
Shefin is online now

Have just downloaded my canon pixma hp506 to my new MacBook

Resolved Question:

Have just downloaded my canon pixma hp506 to my new MacBook pro all ok but for one thing it says paused how do I get out of that can not see how. Thanks
Submitted: 3 years ago.
Category: Printers
Expert:  Shefin replied 3 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
Customer: any time
Shefin :

May I know the Mac OS X version you are using?

Customer: 10.9.2
Shefin :
Choose System Preferences from the Apple menu.
Customer: Ok
Shefin :
Choose Printers & Scanners.
Customer: Ok
Shefin :
Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
Customer: Nothing happenes
Shefin :

Have you selected Reset the printing system?

Customer: No where is that
Shefin :

Do you see a printer list, on the left pane of the Printers & Scanners window?

Customer: Yes but it only has my printer ip address there
Shefin :

Okay.

Shefin :

Hold down the Control key and then click in the list at the left.

Shefin :

Then, you will get the option for Resetting the printing system.

Customer: Ok got it I now have wiped all out
Shefin :
Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer.
Customer: Ok
Shefin :

Are you able to add the printer?

Customer: Yes
Shefin :

Try printing anything.

Customer: On Print drop down box Says no printer selected
Shefin :

Were you able to add the printer after resetting printing system?

Shefin :

And the printer is listed in Printers & Scanners window?

Customer: Do I add ip addresses or name of printer
Shefin :

How do you connect the printer to the computer? using USB cable?

Customer: All wireless
Shefin :

Have you setup wireless on the printer?

Shefin :

Are you there?

Customer: Yes
Shefin :

The printer is MP560. Right?

Customer: Yes
Shefin :

Are you installing the printer for the first time?

Customer: Yes
Shefin :

Have you setup wireless on the printer before installing the driver?

Customer: Yes. It now says idle
Shefin :

We will set it up again.

Shefin :

Please press the Settings button on your printer.

Customer: Ok
Shefin :

Do you know the wireless and password XXXXX your wireless network?

Customer: Yes
Shefin :

Have you pressed the Settings button?

Customer: Yes
Shefin :

Select Wireless LAN Setup.

Customer: We were getting on well . But I have to go so thanks I will be back
Shefin :

Please be back when you get time and let me know.

Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5162
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Shefin and other Printers Specialists are ready to help you
Expert:  Shefin replied 3 years ago.
Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.


First, setup wireless properly by following the instructions in the document below.
http://www.usa.canon.com/app/pdf/wireless/setup_990_640_560_mac.pdf

Watch the video below on how to setup wireless.
http://www.usa.canon.com/app/html/EmbedVideo/wifi_setup/index.html

After setting up wireless, folllow the instructions below.

Please go to the link given below, download and install the update. Restart the computer after installing the update.
http://support.apple.com/kb/DL899

Note : Please make sure that you are installing the update after downloading it. It is a big file, so it may take some time to get it downloaded.


Then, follow the instructions given below.

  1. Choose System Preferences from the Apple menu.
  2. Choose Printers & Scanners.
  3. Hold down the Control key as you click in the list at the left, then choose “Reset printing system” from the menu that appears.
  4. Then, click the + (plus sign that you see on the print & scan window, and not on the keyboard) sign to add printer. Select your printer from the list.

    Note : Make sure that you are resetting the printing system before adding the printer.

 

 

Then, try printing anything. Let me know if the issue persists.

 

 

 

If you appreciate my service, please rate it EXCELLENT by clicking click the EXCELLENT smiley face. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!



Thank you!
S H E F I N

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Engineer John C.

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/CO/ComputEngineer/2012-2-6_20858_20111114201751jalogoold.200x200.64x64.jpg Engineer John C.'s Avatar

    Engineer John C.

    Computer Science Engineer

    Satisfied Customers:

    4895
    CompTIA A+ Certified and 10 years of experience repairing computers and printers.
  • http://ww2.justanswer.com/uploads/LO/LongTermTech/SMILE4LARGE500by500.64x64.GIF Russell H.'s Avatar

    Russell H.

    Printer and Office

    Satisfied Customers:

    1980
    11+ yrs experience, inkjets & lasers, from huge to portable
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Printer Technician

    Satisfied Customers:

    1838
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Printer and Office Equip. Specialist

    Satisfied Customers:

    1166
    Working as tech support specialist with a worldwide computer manufacturer.
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Technician

    Satisfied Customers:

    699
    IT Specialist, Print Server Administrator, MFP expert
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    Technician

    Satisfied Customers:

    413
    Years of experience
  • http://ww2.justanswer.com/uploads/DM/DMacon7/2011-4-19_165749_DwightHeadshot3.64x64.jpg Printer Doctor's Avatar

    Printer Doctor

    Sr. Printer Technician

    Satisfied Customers:

    390
    10,000+ hrs direct troubleshoot, repair and rebuilding hp, Lexmark/Dell inkjet and laser printers