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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5493
Experience:  B.Sc. Computer Science with Honors
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My printer wont print. It sends paper through without printing

Resolved Question:

My printer won't print. It sends paper through without printing onto it.
Submitted: 3 years ago.
Category: Printers
Expert:  Michelle replied 3 years ago.

Michelle :

Hello. My name is XXXXX XXXXX I will be assisting you today.

Michelle :

what is the make and model number of the printer.

Customer:

Kodak ESP 3200

Michelle :

The problem is not with the cartridges or the driver software its basically the print head which is either clogged or jam.

Michelle :

its unable to flush ink from the cartriges to the paper

Michelle :

you will have to clean the print head using the following steps

Michelle :

however the problem still exists then you may have to replace the print head

Michelle :

and if the printer is under one year then you can get the print head replaced from kodak printer services or you will be shipped with a new print head

Michelle :

To clean the printhead from the control panel on the printer, press and hold the Copy and Cancel buttons at the same time.

To clean the printhead from the KODAK All-in-One Printer Home Center Software on your computer:



  1. Start the KODAK All-in-One Printer Home Center Software.
    NOTE: If the Help toolbar is not open, click the Help (?) icon in the upper-right corner of the window.

  2. From the Help toolbar, select Maintenance.

  3. Click Printhead Cleaning, and wait for the printer to complete the cleaning.

Michelle and 2 other Printers Specialists are ready to help you

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