Hello. My name is XXXXX XXXXX I will be assisting you today.
what is the make and model number of the printer.
Kodak ESP 3200
The problem is not with the cartridges or the driver software its basically the print head which is either clogged or jam.
its unable to flush ink from the cartriges to the paper
you will have to clean the print head using the following steps
however the problem still exists then you may have to replace the print head
and if the printer is under one year then you can get the print head replaced from kodak printer services or you will be shipped with a new print head
To clean the printhead from the control panel on the printer, press and hold the Copy and Cancel buttons at the same time.To clean the printhead from the KODAK All-in-One Printer Home Center Software on your computer: