Hi there, I am Michelle, and i am a licensed printer professional, i see you are asking about Epson printer, i think i can help you. I have an overall 9 years of experience in this area and have helped hundreds of customers in fixing there problems.
How old is the printer?
I believe you are aware that if a hardware problem is diagnosed during the troubleshooting we do then that part has to be replaced or repaired to bring back the printer functions back.
let me know when you are ready.