How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

I cannot obtain scan on my brother printer via touch scree

Customer Question

I cannot obtain scan on my brother printer via touch screen
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac is on the computer?
.
Customer: replied 3 years ago.

Microsoft 7

Expert:  Freddy M. replied 3 years ago.
.
Do you mean windows 7?
Have you tried starting the scan from the computer?
.
Customer: replied 3 years ago.

Yes and yes - I can obtain via computer but not via touchscreen

Expert:  Freddy M. replied 3 years ago.
.
Ok how is it connected to the computer?
.
Customer: replied 3 years ago.

via connection direct from the printer to the computer

Expert:  Freddy M. replied 3 years ago.
.
Ok if you are using a cable and not wifi something like this would be very strange, does it give you an error?
.
Expert:  gurlrocker20 replied 3 years ago.
Hello! Smile

What exactly does it do when you try to scan with the touch screen? Does it say that it's scanning but nothing ever happens or does it give you something like a "can't scan" error?
Customer: replied 3 years ago.

Hi there, I am not happy with the assistance, did cancel and was told there would be no charge. Please comply. Thanks.

Related Printers Questions