Sorry missed it!!
Not too happy at the moment as issue is still unresolved and I have a load of work to get through urgently - I will be happy once it is working. Can you resolve this issue with my printer, as I don't really want to be paying for something that won't work - if you know what I mean!!
Fingers crossed and I hope to hear from you a.s.a.p. - Thanks
I had already tried all of that before I contacted you. So I take it that you are unable to help me in this instance and that there will be no charge.
Sorry but this seems to have been a bit of a waste of time.
But thanks anyway.
Please can I have a refund - I am going on holiday in the morning and I need to use the computer urgently - any printing I need I will save documents as PDF files and print at a later date!!
Thanks for your time and sorry we could not resolve this matter.
Have a good day.