CP325W printer. Have just put in new ink packs and left side of printed page very pale. Have tried putting them in again, but no difference! I have a client coming in for next hour - should we postpone or can I come back to you after I have finished and presumably you will have answered me??!!
Ok, firstly I would postpone the meeting if the steps do not work....
What version of Windows are you using???
Ok, thank you... Please see below:
Using Windows 7 to clean the heads of your Printer
For detailed instructions on this step see How to open the Printers or Printers and Faxes folder in Windows for detailed instructions.
Example: Windows Vista
Never turn off the printer while the On light is flashing. Doing so may damage the printer.
If gaps are still present, perform another head clean (without printing a nozzle check between the cleans). Once the second clean is complete, power off the printer.
Wait one minute before powering it back on, then print a nozzle check. Compare the printout with the example window (above).
Not sure where you are - I'm in UK and problem is at my consultingrooms (and I'm now home!) When you give me some steps to try I will have to try them first thing tomorrow when I get back to work. Hope that's OK with you. I'm desperate to solve the problem, so hope it is!!
That looks great - I shall get to it as soon as I get in in the morning. Thanks for being patient re time differences. I shall come back to you as soon as I've done everything you suggest. I have rated you so you get paid, but hope you'll still let me come back if I'm still struggling???
I have faltered at the beginning - right clicking icon got to printing preferences but no maintenance tab only paper, graphics, advanced, Samsung. Tried to printscreen for you, but can't upload to the message. Have checked all the tabs, but no head cleaning provision.
clp 325 W
Thank you... That clears things up...
Video Instruction for you:
Many thanks. Missed your reply last night as my home computer has joined the electronic war against me!!!!