Epson Aculaser C1100 (Customer No. XXXXXXXXXX The magenta and cyan colours do not print beyond 35mm from the right hand edge of an A4 page. Black and yellow print to the edge of the page as normal. This problem occurred both before and after I replaced the photoconductor unit. Powder cartridges are fairly full but I tried a replacement cyan cartridge and there was no improvement. Can you please advise. Regards, ***** *****
Thank you for your response, Russell.
Dust may be a problem but I am unable to identify the 'laser window' - no reference in the Epson manual. For further detail, on my trial sheet I have printed full page width 5mm thick lines each in cyan, magenta, yellow and black. The cyan and magenta colours stop with a clean break 35mm before the edge of the sheet. The cyan starts to grade back in slightly at the end of the page. I don't know if this influences your diagnosis.
I shall be pleased if you can identify the 'laser window for me so that I can check. (I have previously cleaned the print head using the slide bar on the side so I am familiar with that).
I assume that you are advising on the basis of a working knowledge of this specific printer (Aculaser C1100) because there is no evidence on close examination of any 'laser window'. There is a unit at the top of the printer which gets very hot (180 deg C) with warning triangles but not optical warnings. I assume that this burns the powder on to the paper but is the laser located in this unit? Or is it inside the drum holding the toner cartridges? I am fairly practical but without an illustration I think it is impossible to correct the fault.
Further clarification would be much appreciated but if you are unable to help further, please let me know.
Thank you for trying. The problem still exists but I am trying an alternative enquiry. I will let you know if I succeed. If we can leave this in abeyance for the time being it would be appreciated.
Because of some voluntary work commitments I shall not be able to pursue with this printer malfunction problem until mid May.