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Richard, Engineer
Category: Printers
Satisfied Customers: 36591
Experience:  15 years consulting in the IT industry with Printing engineering
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I have tried two printers and both still stays offline the

Resolved Question:

I have tried two printers and both still stays offline the first printer was working ok
and then out of the blue it stopped printing saying as it was offline
so I BOUGHT A NEW ANEW ONE WITH THE SAME THING HAPPENING SO CAN YOU HELP ME PLEASE they are both laptop and printer is connected to the internnet
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the make and model of the printer.

And how you are connecting to it? eg: via wireless?

Thank you
Customer: replied 3 years ago.

my printer model is hp photosmart 5520 series and

laptop and printer are on wireless

Expert:  Richard replied 3 years ago.
Thank you

Can you power off the wireless modem and remove the power from the printer.

Then power off the computer.

After 5 minutes, power on the wireless modem and wait 5 minutes for it to start.

Then power on the printer, start the computer and tell me if the printer still appears offline please.

Thank you
Richard and 2 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

Hello richard

i bought my new printer from argos and they told me it comnpatable with

windows 8 but I rung H P about my probum and they linked up to computer and dicovered that I was not compatable IN FACT I WAS ON

8 + 1 WINDOWS so then I had no problom BUT ANY WAY I DONE what you suggested and I rerun the discto th computer and is now working perfict

thanks for your help any way wich was very apprecedt

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