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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38329
Experience:  15 years consulting in the IT industry with Printing engineering
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I have tried two printers and both still stays offline the

Resolved Question:

I have tried two printers and both still stays offline the first printer was working ok
and then out of the blue it stopped printing saying as it was offline
so I BOUGHT A NEW ANEW ONE WITH THE SAME THING HAPPENING SO CAN YOU HELP ME PLEASE they are both laptop and printer is connected to the internnet
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please the make and model of the printer.

And how you are connecting to it? eg: via wireless?

Thank you
Customer: replied 3 years ago.

my printer model is hp photosmart 5520 series and


laptop and printer are on wireless

Expert:  Richard replied 3 years ago.
Thank you

Can you power off the wireless modem and remove the power from the printer.

Then power off the computer.

After 5 minutes, power on the wireless modem and wait 5 minutes for it to start.

Then power on the printer, start the computer and tell me if the printer still appears offline please.

Thank you
Richard and other Printers Specialists are ready to help you
Customer: replied 3 years ago.

Hello richard


i bought my new printer from argos and they told me it comnpatable with


windows 8 but I rung H P about my probum and they linked up to computer and dicovered that I was not compatable IN FACT I WAS ON


8 + 1 WINDOWS so then I had no problom BUT ANY WAY I DONE what you suggested and I rerun the discto th computer and is now working perfict


thanks for your help any way wich was very apprecedt