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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
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I have a new Canon Pixma MG 2550. It will print the test print,

Resolved Question:

I have a new Canon Pixma MG 2550. It will print the test print, print from a Word document that I type, but it will not print online.
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which internet browser you use when trying to print online? eg: Internet Explorer?

Thank you
Customer: replied 3 years ago.

I use Internet Explorer and Google Chrome.

Expert:  Richard replied 3 years ago.
Thanks Peter.

Do you get an error when trying to print from within these browsers?

Or how does it fail?
Customer: replied 3 years ago.

Mostly there is no response but I have had an error notice.

Expert:  Richard replied 3 years ago.
ok, Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you can print within Internet Explorer please.

Customer: replied 3 years ago.

Yes, I have just printed out your e-mail.

Expert:  Richard replied 3 years ago.
Perfect, it was an issue within the web browser that was corrupted, which we now cleared.

It will now be ok.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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