How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
Engineer John C. is online now

i have a laserjet 1020 printer. suddenly it has stopped double

Customer Question

i have a laserjet 1020 printer.
suddenly it has stopped double sided printing
when I click 'print both sides' the window comes up to tell me the three stages but the printing is one sided only
can you help please?
Submitted: 3 years ago.
Category: Printers
Expert:  Jason Jones replied 3 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

May I ask which version of Windows you are using?

- Jason
Customer: replied 3 years ago.

2010

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 3 years ago.

yes

Expert:  Jason Jones replied 3 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://198.0.229.45/?Session=65826425-cee2-4f5b-b8d9-6e3f6be0cb73

Customer: replied 3 years ago.

i do not wish to continue

Expert:  Jason Jones replied 3 years ago.


I am at the screen waiting for you.

Do you wish to do this at a different time?
Customer: replied 3 years ago.

i have previously indicated that I do not wish to proceed


i have informed my bank and just Ask as well

Expert:  Jason Jones replied 3 years ago.


Thank you.

Related Printers Questions