The same it says printer off line
I removed restart and reinstall
Hi Freddy, if I use the printer on my desk top it works all the time it only stops working on my laptop, it works when first installed but once I turn my laptop off the next time I go to use the printer it does not work it says printer off line.
Hi XXXXX have the latest updates for my os and the printer is new, it has only been used a couple of times. When I first installed it, it worked all the time but I had to move the printer to another location that is when it stopped working as it used to. It did work if I put the USB cable in but not on wireless, but now it says printer off line no matter how I try to use it. The only time it will work is when I uninstall it shut the laptop down and then restart and the reinstall. It works 100% then until I shut the laptop down, then the next time I go to use it the printer says off line.
OK I will check for windows update, and I am running windows 8
Scroll down to Print Spooler and double click on it
Click on Dependencies tab
Check what dependencies the print spooler has, if any
you may need to click "+" on those dependencies to see more dependencies
Go back to the Services list
On each of the spooler dependencies, double click on it
Make sure it is set to Automatic in the Startup Type drop down menu
Now click on Start to start the service
Now, after the instructions above. Please reboot. Then get back to me with your results...
Hi, I have done all the above and again it worked 100% until I rebooted then it said printer off line and will not print
No sir, it worked every time but when I rebooted it stoped working and said printer off line.
Not sure I think the 32 bit
Hi my system type is 64-bit
Even if Wireless Printer at the time this should work. If not connect the USB cable and try the above steps.
Great this seems to have done it, I have done all the above and the printer worked so I shut the laptop down and rebooted it again and normally the printer would not work but this time it worked every time. Thank you for all your help but I think that this has solved the problem, thank you once again.