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The most likely issue here really is a jam, though it may not be obvious and visible.
Even the tiniest scrap of paper can cause this type of problem, as can a hardware failure in the motor/gears/belt that drives the carriage/head, as well as the ink absorber/wiper system, which the head may be hung up on if it did not retract properly.
First try blowing the inside compartment out with compressed air
if that doesn't help, try to slide something under the head, a thin strip of metal or heavy paper like cardstock will usually work, to push the wiper assembly back down
Then you can try to pull the head over manually,
if it is still stuck, it is most likely a hardware fault, which would not be easily resolved.
There is also a reset step you can try, after the above cleaning/movement steps,
unplug power at the mainswait at least 15 minutespress and hold power button 60+ secondskeep holding while plugging back in, and for another 60 seconds after, then release
if you still have the problem at that point, it is an internal failure,
While it can be fixed, it isn't practical to do so. At 3 years old this machine is already beyond its expected useful lifespan, and kodak does not make parts available any longer. Even if they did, you'd be looking at £250 for an average repair, which doesn't make sense when you can replace it with a new and better machine for under 90. If needed, I'll be happy to recommend replacement options for you.