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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 22579
Experience:  Computer networking/repair. 20+ years experience printer repair
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printer hero 5.1 printhead seems to have jammed no obvious

Resolved Question:

printer hero 5.1 printhead seems to have jammed no obvious reason no paper jam.
how do I release print head
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Nathan :

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Nathan :

Sorry to hear you’re having trouble. We’ll get started chatting here. I am also sending you an offer so you can reach me directly me by phone if preferred. Feel free to ignore it for now, it will be available to you at any time if you need to get more help after our chat.

Nathan :

The most likely issue here really is a jam, though it may not be obvious and visible.

Nathan :

Even the tiniest scrap of paper can cause this type of problem, as can a hardware failure in the motor/gears/belt that drives the carriage/head, as well as the ink absorber/wiper system, which the head may be hung up on if it did not retract properly.

Nathan :

First try blowing the inside compartment out with compressed air

Nathan :

if that doesn't help, try to slide something under the head, a thin strip of metal or heavy paper like cardstock will usually work, to push the wiper assembly back down

Nathan :

Then you can try to pull the head over manually,

Nathan :

if it is still stuck, it is most likely a hardware fault, which would not be easily resolved.

Nathan :

There is also a reset step you can try, after the above cleaning/movement steps,

Nathan :

unplug power at the mains
wait at least 15 minutes
press and hold power button 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Nathan :

if you still have the problem at that point, it is an internal failure,

Nathan :

While it can be fixed, it isn't practical to do so. At 3 years old this machine is already beyond its expected useful lifespan, and kodak does not make parts available any longer. Even if they did, you'd be looking at £250 for an average repair, which doesn't make sense when you can replace it with a new and better machine for under 90. If needed, I'll be happy to recommend replacement options for you.

Nathan, Engineer
Category: Printers
Satisfied Customers: 22579
Experience: Computer networking/repair. 20+ years experience printer repair
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