How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask carlday1 Your Own Question
carlday1
carlday1, Engineer
Category: Printers
Satisfied Customers: 329
Experience:  Self Employed Hardware Engineer
69505510
Type Your Printers Question Here...
carlday1 is online now

I have a Brother, model number (MPC-J6710DW) All in one - It

Customer Question

I have a Brother, model number (MPC-J6710DW) All in one - It has just now started to pick-up the paper, however in stead of going to Printer tray, it goes down below the Tray, and the Printer says "PAPER JAM" and stops.
I have tryed everything I can think of; changing paper reams - nothing seems to help -
Do you have any Ideas?
I have tryed to up-date any Software, which seems to be on the Internet Site.
Submitted: 3 years ago.
Category: Printers
Expert:  carlday1 replied 3 years ago.

carlday1 :

Hi,

Thank you for using Just Answer my name is Carl and I will help with your question.

Does the printer attempt to pick up paper from the tray if it does is there a mark on the paper in the middle of the sheet?