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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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Kodak esp c315 printer number 09g8514 I changed my colour

Resolved Question:

Kodak esp c315

printer number 09g8514

I changed my colour ink cartridge ad now it wont work. I only get black and white photos when I print them.

I clicked the cartridge in too.
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
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Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
Please try the old cartridge, does it do the same thing?
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Customer: replied 3 years ago.

I have binned the old cartridge but it was fine when I used it before.

Expert:  Freddy M. replied 3 years ago.
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It is possible the new cartridge is defective the only way to find out for sure is to test it now that the problem is here with one that is known to be working. Or return the new one and exchange it for another to test, normally you need to test with the old one first to confirm before a store will exchange it. Without testing that going any further we would be guessing.
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Customer: replied 3 years ago.

ok I will buy another one and will try that one.


 


thank you.

Expert:  Freddy M. replied 3 years ago.
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Ok let me know the results once you have, hopefully that is all it was because if not it can mean you need a new part. If this did not work after testing, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue. If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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Freddy M. and other Printers Specialists are ready to help you
Customer: replied 3 years ago.

Freddy,


 


I bought another colour cartridge and its works.


 


Thanks for helping me.


 


I didn't keep my receipt of my old one which is annoying so I couldn't take it back.


 


Never mind.


 


Thanks.


 


Joan Nash

Expert:  Freddy M. replied 3 years ago.
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You're welcome Joan and I hope you have a wonderful day.
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