How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36777
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

printer MG2150 this printer will not print from computer

Customer Question

printer MG2150 this printer will not print from computer
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which version of windows you are running?

And what exactly happens when you try to print to the printer?

Thank you
Customer: replied 3 years ago.

windows 7 whenprinter is switched on paper in.I i try to print from computer and nothing happens.

Expert:  Richard replied 3 years ago.
Thanks George.

When did this problem start? Or it has never printed from this computer?
Customer: replied 3 years ago.

this problem only started 2 weeks ago . it was running then.

Expert:  Richard replied 3 years ago.
Thanks George.

We will start with a system restore to undo any corruption that has occurred on the computer.

To do this, close all programs.

Click Start, type in

system restore

press enter

Follow the onscreen steps to perform a system restore, using a restore date from before you had this problem (so before 2 weeks).

Let this complete and when it has, tell me if you can now print please George.

Thank you

Related Printers Questions