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Wes
Wes, Consultant
Category: Printers
Satisfied Customers: 960
Experience:  Authorized HP Partner, 15+ years with printer support issues
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My HP Officejet 6500 printer will only print colour, not black.

Customer Question

My HP Officejet 6500 printer will only print colour, not black. This is the fourth time this problem has occured.
Submitted: 2 years ago.
Category: Printers
Expert:  Wes replied 2 years ago.

Wes :

My name is Wes and I will be assisting you today. Please favorite or bookmark this page press CTRL+D, so you can return here if we get disconnected.

Wes :

You may need to remove the print head and clean it

Wes :

To do that you will need to remove all of the ink cartridges, and use a clean, damp, lint-free cloth to clean off any ink on the nozzle areas.

Wes :

If you are finding that the water isn't cutting it, you can use isopropyl alcohol.

Wes :

The manufacturer recommended instructions for the cleaning (complete with diagrams) can be found here: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01661383

Wes :

While you have the printhead out, look at the area where the ink tank connects and make sure there isn't any dried ink there. If there is, you will need to clean that off as well. If you still find the printer won't print, there may be dried ink in the passageways to the nozzles. In that case, soak the print head in warm water. Sometimes syringes can be used to help remove ink from the passages using pressure or vacuum. A 5cc syringe (without needle) which has had it's nozzle widened can be used to draw cleaning solution or hot water into the passages via vacuum.

Wes :

let me know if you need further assistance with this and I will reconnect with you.

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