How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 38607
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

Kodak ESP 3250 My printer has stopped printing black and white

Resolved Question:

Kodak ESP 3250
My printer has stopped printing black and white and only prints colour. I have replaced the cartridge with brand new one twice
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is generally caused by a clogged or malfunctioning Printhead, so I would like you to do this first please on the printer.

Press Home on the printer control panel.

Press the down arrow button until Maintenance is selected, then press
OK.

Press the down arrow until Clean Printhead is selected, then press OK.

Once completed, tell me if it now prints Black and White.

Thank you
Customer: replied 3 years ago.

No change, still not printing black

Expert:  Richard replied 3 years ago.
Was it able to complete the clean?
Customer: replied 3 years ago.

Cleaned again to check, it asked me to replace colour cartridge, black now printing but blue missing

Expert:  Richard replied 3 years ago.
ok, did you replace also the Blue Cartridge?

Customer: replied 3 years ago.

colour cartridge is all in one so replaced whole cartridge with brand new one

Expert:  Richard replied 3 years ago.
Thanks

I want you to take out the print head please

This video will show you how

https://www.youtube.com/watch?v=n1AYgfPHy0o

Soak it in hot water for 5 minutes, then leave it to dry so it is completly dry.

Once done, put it in the printer and tell me if Blue is now printing please.
Customer: replied 3 years ago.

blue still not working, soaked head for at least 5 minutes, dried it thoroughly, but blue still absent

Expert:  Richard replied 3 years ago.
Thank you

The print head itself has faulted Sue.

This was the initial cause, and why the Blue is now not working.

If the printer is still under warranty, you can return it and have the print head replaced at no cost.

If not, then you will need to purchase a replacement which you can do from my link below.

Click me to view

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Printers Specialists are ready to help you