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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 16199
Experience:  10+ years work experience.
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My Canon P-150 will not scan. What might the problem be and

Customer Question

My Canon P-150 will not scan. What might the problem be and how can I fix it ?

Rory
Submitted: 3 years ago.
Category: Printers
Expert:  Joel Kalman replied 3 years ago.

JoelK :

Hello. Thank you for your question. My goal is to provide excellent customer service.

JoelK :

Are you trying to initiate the scan from the computer or from the scanner?

JoelK :

You can scan from the scanner without installing the drivers on your computer.

JoelK :

Have you installed the drivers on your pc or mac?

JoelK :

Sorry, I didn't see your description of what you've already tried.

JACUSTOMER-lliqbvl3- :

Hello Joelk

JACUSTOMER-lliqbvl3- :

Hello

JACUSTOMER-lliqbvl3- :

I am initiating the scan from the scanner but now when I put the page in and press the little silver button, nothing happens.

JACUSTOMER-lliqbvl3- :

Rory

Expert:  Jason Jones replied 3 years ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



May I ask, how the scanner is connected to your system? (usb, wifi, network, etc)
Customer: replied 3 years ago.

scanner is connected by usb


 

Expert:  Jason Jones replied 3 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

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