Hello. Thank you for your question. My goal is to provide excellent customer service.
Are you trying to initiate the scan from the computer or from the scanner?
You can scan from the scanner without installing the drivers on your computer.
Have you installed the drivers on your pc or mac?
Sorry, I didn't see your description of what you've already tried.
I am initiating the scan from the scanner but now when I put the page in and press the little silver button, nothing happens.
scanner is connected by usb