I Understand please provide more information on the cause of the problem
I Have turned it off/on several times. The f249 code appaers every time I try to print. (The machine says ready)
I tried cleaning the print heads but after 15 mins got new error msg
using the utility programme
Never done that, am a bit nervous about introducing water into the printer I'll reseat all the cartridges first to see if that helps.
Not sure how to access the print heads to clean with swabs.
When I took out the paper roll there appears to be deposits of cyan ink on the reverse of the paper where the machine has been feeding the paper in and out
I Checked all 12 ink cartridges they all appear to be 'clean' and the slots for each are like new - no trace of ink. I do not know how to access the print heads to clean. I know there are two but do not know the instruction to stop the print head halfway in order to access them.
I have changed the paper roll and put 'proofing' paper in and produced a good print.
The error code did not come up.
Must have been a problem with the S/A vinyl I was trying to use earlier.
.The error is caused by either a dirty print head or a cartridge that needs to be reseated. The second error could however be caused by paper. If the error comes back please let me know as it can mean you need a new part usually the print head on the left or the main pcb. If you have any questions let me know if not please don't forget to leave a positive rating it is greatly appreciated..