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Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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My printer was uninstalled to correct its faulty scanner &

Resolved Question:

My printer was uninstalled to correct its faulty scanner & has an error to reinstall it. Please can you help
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
.
Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What model printer is it?
What version of windows or mac are you using?
What is the exact and entire error message?
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Customer: replied 3 years ago.

kodakesp3.2s


windows 8.1


Error. Installation failed

Expert:  Freddy M. replied 3 years ago.
.
Are there any numbers or anything like that with the error?
Is the printer connect with a usb cable?
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Customer: replied 3 years ago.

No other information


Yes USB cable

Expert:  Freddy M. replied 3 years ago.
.
Can you try installing with this for me please: Click Here?
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Customer: replied 3 years ago.

I've tried installing but:


- I cannot find any way to log on to administrator


- nothing sseems to happen when I try to install


- there is nothing on the screen to click on to

Expert:  Freddy M. replied 3 years ago.
.
Can I connect to your machine remotely to try and install it?
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Customer: replied 3 years ago.

Please do

Expert:  Freddy M. replied 3 years ago.
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Please download and install teamviewer here: Click Here
When it opens it will give you a user ID and a password XXXXX need those two numbers to connect.
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Customer: replied 3 years ago.

I'm getting confused, not knowing what number to fill in!


Here are the numbers


ID 151 712 367


Password XXXXX

Expert:  Freddy M. replied 3 years ago.
.
The problem was resolved via remote, please don't forget to leave a positive rating for my help it is greatly appreciated.
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Freddy M. and other Printers Specialists are ready to help you
Customer: replied 3 years ago.

As far as I remember I answered all the questions


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