How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 36526
Experience:  15 years consulting in the IT industry with Printing engineering
32989067
Type Your Printers Question Here...
Richard is online now

I have HP photosmart wireless e-all-in-one B110 series printer.

Customer Question

I have HP photosmart wireless e-all-in-one B110 series printer. Brilliant, never had any problems. Until today! Suddenly not printing text but printing objects in a file. Is it the printer or my computer? HP laptop. Microsoft XP
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

We will need to confirm this.

In which program on the computer is it giving this problem? eg: Word 2010?

Thank you
Customer: replied 3 years ago.

Microsoft word 2007 Thanks for any help/guidance. Tearing hair out here!

Expert:  Richard replied 3 years ago.
Your welcome Jenny.

Close Word please.

Click Start, All Programs, Microsoft Office, Office Tools, Diagnose and Repair.

Let this run and when it has completed, restart the computer and try to print in word and tell me please if your still having the problem.

Thank you
Customer: replied 3 years ago.

Hi Richard


Well I've tried all that and I was very optimistic! Sadly it hasn't worked. Oh dear me, what on earth have I done. Never experienced anything like this before. Help!

Expert:  Richard replied 3 years ago.
are other programs printing ok?
Customer: replied 3 years ago.

Seems not. Just tried to print excel page. No print!

Expert:  Richard replied 3 years ago.
Thanks

which version of windows is this?

Customer: replied 3 years ago.

XP

Expert:  Richard replied 3 years ago.
Thank you

We need to do a reinstall of office.

To do this, please close all programs.

click Start, Settings, Control Panel, Add/Remove Software.

Click on Office and uninstall it.

Once uninstalled, restart the computer then install office again and tell me if you can now print please Jenny.

Thank you
Customer: replied 3 years ago.

Right. Thanks Richard. Hope I can be trusted to achieve this step! Be back asap hopefully!

Expert:  Richard replied 3 years ago.
Any problems Jenny, just let me know!
Customer: replied 3 years ago.

Checking - don't have add/remove software. Nearest isPrograms and Features - Uninstall or change a program. Then only near option is "Microsoft Office Validation Add-In". OK to remove that?

Expert:  Richard replied 3 years ago.
ok, so you dont have windows XP :)

Choose Uninstall a program

Then click on Microsoft Office and uninstall.

Then restart the computer, install office and let me know the results please.

Customer: replied 3 years ago.

OK!

Expert:  Richard replied 3 years ago.
Thanks!
Customer: replied 3 years ago.

Right. Uninstalled. Restarted. How do I reinstall Microsoft office?

Expert:  Richard replied 3 years ago.
From your office disk Jenny.

Like you did when you initially installed it.

Customer: replied 3 years ago.

aaaagh!!! no no no!! I don't have a disc. It was all set up for me by computer lab. In Cheshire. When I lived in that area. Moved to Scotland (300 miles) year ago. Guess must purchase.

Expert:  Richard replied 3 years ago.
well, it was running illegally Jenny....

You need to purchase it, as you do not want to be caught with a pirated version of Office.

You can purchase and install it from here

Click me to open

Let me know when you have please.


Customer: replied 3 years ago.

Don't think so as it came from very reputable IT establishment. Your link takes me to US site after for $s. Prefer UK and £s! Failing that I will take to nearest IT place here. Real people always win!

Expert:  Richard replied 3 years ago.
If you dont have the disk Jenny, its illegal.

But I have the UK site for you here.

http://www.microsoftstore.com/store/msuk/en_GB/cat/Office/categoryID.64542500

I am a real person though! :)
Customer: replied 3 years ago.

Well yes you are! As I already had a problem think it best I stand in front of someone eye ball to eye ball! I'll think about it! Thanks for help anyway.

Expert:  Richard replied 3 years ago.
I can understand!

I have marked this question to never close, so any issues, just let me know Jenny, no problem with this.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Printers Specialists are ready to help you
Customer: replied 3 years ago.

Me again! Well I've purchased and installed it all OK. No problems. But -------- you've got it. Problem with printing remains! Have tried the convert files feature which just tells me output same as the input so guess no problem there. Have printed an Adobe Reader file (multi-coloured poster) with perfect results! Absolutely certain there is just some tiny glitch which I am missing!! More help please. Thanks

Expert:  Richard replied 3 years ago.
Thanks Jenny

Just to check, you restarted the computer after installing office?
Customer: replied 3 years ago.

Yes, confirm - shut down and restarted

Expert:  Richard replied 3 years ago.
Thanks

So it is still only printing text correct, not picture?
Customer: replied 3 years ago.
Yes. Only printing picture
Expert:  Richard replied 3 years ago.
ok, we need to then remove any corruption either in the registry or hard disk that can cause this.

do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Then try to print and let me know the results please.

Customer: replied 3 years ago.
Thanks. Will be half hour or so before I can around to this. Will revert ASAP.
Expert:  Richard replied 3 years ago.
thank you
Customer: replied 3 years ago.

Hi Richard


Bit concerned. Cleaner installed. When I click "run" dialogue box tells me process will permanently delete files from my system! What do you advise? Very worried!


 

Expert:  Richard replied 3 years ago.
Its ok, I use it daily as do my customers.

They are Temp files, you can allow it to delete.

Customer: replied 3 years ago.

OK Thanks Watch this space!

Expert:  Richard replied 3 years ago.
watching!

Related Printers Questions