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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 38584
Experience:  Troubleshoot printers, scanners, etc.
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Hello I have a Canon ip2702 printer - I use a Dell Latitude

Resolved Question:

Hello

I have a Canon ip2702 printer - I use a Dell Latitude D630 laptop. The printer will not work on the laptop.

If it is not compatible - would a Canon ip100 work please?
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello Margaret! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Was it working previously?

Or is this a new printer or new laptop?

Is / Was the printer working on another computer?

Is there any error message?

Does your Dell Latitude D630 have windows xp, vista, or 7, or 8?

Do you have both the printers now?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Did you get my information please?

Expert:  Viet - Printer Tech replied 3 years ago.

Sorry, no, I did not. Please only reply at the box below on this web page.

And/or can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=d36b751f-1877-4b31-8210-d32f2cb7c4f4

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

Expert:  Viet - Printer Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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