Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, This is Michelle and i will be assisting you
Please try the below steps first
right click on printer icon...printing preferences...maintainence tab...headcleaning
once the print head cleaning is done try printing a test page and let me know if there is any difference or still there is wet ink
you may also make the below checks to ensure there is no obstruction causing the paper jam indicator to come up
open the top cover of your printer and look inside the roller. remove any paper jams.
You should take a look at the carriage carrier's path and see if there any objects obstruction the cartridge carrier from going far left and far right.
After removing any obstruction, turn off your printer by removing the plug at the back of the printer for at least 5 minutes.
Reinsert and turn on your printer
let me know if there is any difference or not and i will suggest further accordingly