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Ask Viet - Printer Tech Your Own Question

Viet - Printer Tech
Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36462
Experience:  Troubleshoot printers, scanners, etc.
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My laptop will not connect wirelessly to the MG 5300 printer

Resolved Question:

My laptop will not connect wirelessly to the MG 5300 printer - the printer works fine when I use a USB cable to connect the laptop to it. Should I reinstall the printer software? - if so how do I uninstall the printer? My laptop is an Acer Aspire 5552. I have successfully printed from it previously
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.

Hello Jane! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

I have Windows 7

Expert:  Viet - Printer Tech replied 2 years ago.
Can we do a remote session, so we can chat, and I will be able to help you directly?

Thank you
Customer: replied 2 years ago.

I can do a remote chat

Expert:  Viet - Printer Tech replied 2 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=5a8cb454-add8-40c5-a154-a66f8714c49d

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 2 years ago.

My computer recommends not opening Elsinore

Expert:  Viet - Printer Tech replied 2 years ago.
It's our remote support program, so please allow it to run, so we can chat, and you will be able to watch everything on your computer's screen in order to fix the issue, and you can stop any time using your mouse. And/or you can try another way:

  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Sorry I am very non technical.....I have a series of icons above my toolbar and I can see the number 218-216-401

Expert:  Viet - Printer Tech replied 2 years ago.

That's okay. Working on issue. Thank you,

Expert:  Viet - Printer Tech replied 2 years ago.

Please go to Start, control panel, programs, programs and features, and select the Canon proggram, and uninstall it.

, then restart the computer and reinstall the printer cd disk.

Instructions again:

http://www.canon.co.uk/Support/Consumer_Products/PIXMA_Printer_Wireless_Connection_Setup/MG5440_Printer_Wireless_Connection_Setup/index.aspx

; there, click on option "Standard Connection Method"

If you need anything else later, please let me know any time. Please rate my service below for today support. Thank you very much.

Viet - Printer Tech, Technician
Category: Printers
Satisfied Customers: 36462
Experience: Troubleshoot printers, scanners, etc.
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