Hello Jane! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I have Windows 7
I can do a remote chat
My computer recommends not opening Elsinore
Please reply at the box below. Thank you,
Sorry I am very non technical.....I have a series of icons above my toolbar and I can see the number 218-216-401
That's okay. Working on issue. Thank you,
Please go to Start, control panel, programs, programs and features, and select the Canon proggram, and uninstall it., then restart the computer and reinstall the printer cd disk.Instructions again:http://www.canon.co.uk/Support/Consumer_Products/PIXMA_Printer_Wireless_Connection_Setup/MG5440_Printer_Wireless_Connection_Setup/index.aspx; there, click on option "Standard Connection Method"If you need anything else later, please let me know any time. Please rate my service below for today support. Thank you very much.