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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 37597
Experience:  15 years consulting in the IT industry with Printing engineering
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printer: MFC5440CN INKJET. Default message reads unable to

Customer Question

printer: MFC5440CN INKJET. Default message reads unable to clean
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you do the following please as the first step

Turn printer off

Switch on the printer while holding down the “menu”button until all the leds are flashing on/off. Now you are in “maintenance” mode.

press 80

press the “mono start” button several times until you see “purge: xxxx”

press “2783” in order to reset the purge counter. You will see: “purge:0000”

press the "stop" button.

press “99” to exit the maintenance mode.

Then tell me if it is now functioning please

Thank you