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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 15222
Experience:  10+ years work experience.
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My epson WP 4535 will not print. My MacBook keeps telling

Resolved Question:

My epson WP 4535 will not print.
My MacBook keeps telling me that it 'cannot find printer' (even tho it is set up perfectly in printer settings) and it also says that 'the paper tray needs to be filled' (even tho there is plenty of paper. The printer itself keeps coming up with error messages saying paper jam or out of paper and then it says to remove and replace back cover (which I have done many times).
Please help!
Submitted: 2 years ago.
Category: Printers
Expert:  Jason Jones replied 2 years ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



May I ask, how the printer is connected to your system? (usb, wifi, network, etc)
Customer: replied 2 years ago.
I think network but I don't normally deal with any of this!
Expert:  Jason Jones replied 2 years ago.


Thank you for the update, Juliet.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 2 years ago.
Ok
Expert:  Jason Jones replied 2 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://198.0.229.45/?Session=cae76ea1-ad82-44b1-98c1-24b146761eb1

Expert:  Jason Jones replied 2 years ago.

It appears that your computer is having problems with the remote application.

- Please, click the following link, download that file, and run the file: https://secure.join.me/Download.aspx?webdownload=true
- Then download and allow that remote app to run.
- Once it is finished, please, tell me the 9 digit number that appears on the top of your screen.

Thank you.
Customer: replied 2 years ago.
Nothing seems to be happening. Maybe it's because I'm on my ipad? It just asks me to open join.me.exe in "documents" which I have
Expert:  Jason Jones replied 2 years ago.


Yes, that is why it's not working.

I was assuming that you were on your Mac.

On your Mac computer, please, go to the following page and run the remote link from there: http://tinyurl.com/ltq7zys

Thank you.
Customer: replied 2 years ago.
It has now downloaded on my mac and says I'm successfully connected but nothing happening
Expert:  Jason Jones replied 2 years ago.
Thank you.
Expert:  Jason Jones replied 2 years ago.

I look forward to your next message or your rating below.

To rate me, you can click one of the faces below and click Submit/Ok or click the Accept button.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you again,
- Jason

Jason Jones, Technician
Category: Printers
Satisfied Customers: 15222
Experience: 10+ years work experience.
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