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Richard
Richard, Engineer
Category: Printers
Satisfied Customers: 35377
Experience:  15 years consulting in the IT industry with Printing engineering
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Stylus DX5050 Model C231C, JNMP060223 On the list of printers

Resolved Question:

Stylus DX5050 Model C231C, JNMP060223
On the list of printers shown there is no 5050, I have lost the cd to install it to computer,i have connected the printer it is functioning but not doing any printing due to not being able to operate via computer
Submitted: 3 years ago.
Category: Printers
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you please download and install the printer driver from my link below

http://www.justanswer.co.uk/printers/8ga53-stylus-dx5050-model-c231c-jnmp060223-on-list-printers.html?mode=qa

Once installed, you should then be able to select and use the printer for printing.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

No success with down loading tried three times


 

Expert:  Richard replied 3 years ago.
How do you mean no success Harry?

Did you get an error when downloading?
Customer: replied 3 years ago.


I clicked on the driver info but nothing has happened

Expert:  Richard replied 3 years ago.
Harry, you need to download the file and then double click it and run it.

Like any program you download from the internet

Richard, Engineer
Category: Printers
Satisfied Customers: 35377
Experience: 15 years consulting in the IT industry with Printing engineering
Richard and 3 other Printers Specialists are ready to help you
Customer: replied 3 years ago.


It must be my age i have the drivers but i am having a problem knowing how to down load,help

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please go to www.teamviewer.com

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password XXXXX your next message to me here.

Do not close the program, but leave it open.

I can then connect to your computer.

Thank you
Customer: replied 3 years ago.


The link that you provided for me to download goes straight back to this page. It doesn't provide me with a download link, if i save target as it is a html file

Expert:  Richard replied 3 years ago.
You need to follow the instructions exactly as I said them Harry, they will work.
Customer: replied 3 years ago.
Thank you I have had help from one of my friends and I am now in business, sorry that I seemed to be a bit non understanding, harry
Expert:  Richard replied 3 years ago.
Your welcome Harry

The challenge was getting my instructions done.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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