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Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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HP 2170 Prints documents ok, but when I try to scan a document,

Customer Question

HP 2170
Prints documents ok, but when I try to scan a document, continually tries to align cartridges, which is not only frustrating, but wastes ink and paper.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.

 

Michelle :

Hi, My name is XXXXX XXXXX i will be assisting you

Michelle :

Try the below steps that would perform a cleaning of the print cartridges.

Press the menu or setup button on the printer
use the right arrow to move to the option that says Maintainence or Tools
Press the neter button
You might see the message " Clean print Cartridges"
Press the Enter button
After this a test page should print out.

Check the functionality and if still the error apears follow the below steps

press and hold down the setup button
while holding the button down press the options or copy options

This should remove the error message.

Michelle :

if still the issue persists, let me know and i will assist further

Michelle :

if the issue gets resolved, please click on a smiley to rate the answer

Michelle :

else let me know and i will assist further

JACUSTOMER-9y3vukfl- :

Ref: 1420 2955 830

JACUSTOMER-9y3vukfl- :

Regret tosay that methods tried do not workk, to recap printer will not scan OR copy without going into re align cartridge mode.

JACUSTOMER-9y3vukfl- :

Rod XXXXXX

Michelle :

ok...i will assist further on this

Michelle :

once you print the alignment page does it perform the scan or copy command

Michelle :

try the below steps

Michelle :

 

Follow these steps to complete the alignment process.

Make sure that the alignment page prints
Lift the scanner lid.
Place the top of the alignment page face down in the left front corner of the glass.

Close the scanner lid.
Press the Scan button.
The On/Resume light blinks during the alignment process.
After the On/Resume light stops blinking, the alignment is complete.

 

Try a scan and check.
If problem Repeats try the below


Wait until the carriage is idle and silent.
Use your thumb to press down on one of tand clean with a cotton swab and alcohol.
Make sure no protective tape remains over the nozzles.
Close the cartridge access door.
try a copy\scan.

if still no go you may consider trying another set of cartridges

Michelle :

let me know the status and i will suggest further

JACUSTOMER-9y3vukfl- :

Do not have time to purchase new carttridges today.

JACUSTOMER-9y3vukfl- :

I willlet you know how I get on.

JACUSTOMER-9y3vukfl- :

Rod XXXXXX

Michelle :

alright.

Michelle :

let me know whenever you have tried the steps.

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