Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Have you tried reinstalling the printer?
Yes I've checked connection
What is your operating system?
Is it a wired printer?
Do you have the printer cable?
Can you get it please
I do not have a cable - my yes was wroing
We may need the cable to re-set it up
Can you try to find it
I have to leave at the moment - will be back in 30 miutes
I am back ready to continue
Did you find the cable?
Yes there is a connecting cable
Great, would you like me to fix this remotely? (small additional fee)
I would have to know the fee ?
It would be £10
Before I say yes, it is importan to note that both computer & printer are still under warranty
It will not affect the warranty of the products.
I just want to be satisfied that you are really familiar with the make of each of
printer and computer
I am well aware of HP printers. This is my daily job
If with your understanding that I am not very confident in computer language can I b e assured that your proposal will solve the problem ?
You don't have to pay if I could not fix it
Give it a try then - here's hopeing !
Download team viewer from this link: http://tinyurl.com/ay6foonSave and run it. Once you run it, you will get a id and password, provide it to me so that I can remotely connect and fix the issue.
I have pressed the link but nothing has happened. So it really seems the problem is in the computer itself
I don't think so. Do you got prompt to save a tool
I'm not aware that I have
Try once more pls
I'm sorry but I think we'll have to conclude our chat much to my disappointment
I will continue helping.
Can you tell me which browser are you using?
I think Google Chrome
Let me give you another remote tool
Please read and follow the instructions very carefully
Click on this link and join: http://18.104.22.168:8040/?Session=dbe8e592-a9f2-496d-bb38-6726331f71c3 > Save the tool when prompted. When done, press Ctrl + J to open downloads window, double click on Elsinore downloaded earlier.
Are you trying it?
We seem to have a major problem that when I click on the link an odd yellow hand sign emerges and nothing happens.
Can you open a new window and go to teamviewer.com
Are you there?
Thanks for getting back - you would have to make it more simple. What do you mean by ' open a new window and teamviewer.com ?
I pressed google chrome and what came up was
www.google.com and " your connection to www is not
a large blank white area appeared with www.google