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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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my mfc-j5910dw printer is telling me it is off line how do

Resolved Question:

my mfc-j5910dw printer is telling me it is off line how do i get it back on line thank you dorothy
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
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Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What version of windows or mac are you using?
How is the printer connected to the computer?
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Customer: replied 3 years ago.

windows 8.1

Expert:  Freddy M. replied 3 years ago.
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How is the printer connected to the computer?
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Customer: replied 3 years ago.

wireless and that is showing on

Expert:  Freddy M. replied 3 years ago.
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Ok please restart your computer and then test it for me.
You can get back to me by going to justanswer.co.uk and clicking on my questions.
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Customer: replied 3 years ago.

ok thanks

Expert:  Freddy M. replied 3 years ago.
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Let me know the results when you can.
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Customer: replied 3 years ago.

printer is still off line

Expert:  Freddy M. replied 3 years ago.
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Move the mouse to the bottom right corner.
Then click on search, type in printers then click on devices and printers.

Right click on the printer and click on see what's printing.
Click on printer at the top of the window.

Click on use printer offline so it is not checked.
If it was not checked please download and run this troubleshooter: Click Here

If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
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Freddy M. and 2 other Printers Specialists are ready to help you
Customer: replied 3 years ago.

your service was prompt but did not solve my problem sat down quietly on my own and worked it out for myself pprinter now working perfectly i think in my case 21 pounds is very expensive and would think twice about recommending your website as for an extra 15 pounds i could have got someone in and no repiar no payment required. so i think a five is the score for this service.


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