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Ask Michelle Your Own Question

Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 4675
Experience:  B.Sc. Computer Science with Honors
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My printer does not print yellow. It is missing when I do a

Customer Question

My printer does not print yellow. It is missing when I do a test page. I have wasted 3 colour cartridges trying to put this right, but cannot solve the problem. Please help!
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.

Michelle :

Hi, My Name is Michelle and i will be assisting you

Michelle :

please turn off printer and take out the cartridges

Michelle :

clean the nozzles of the cartridge and head manually with a cotton swab wiping off any excess ink

Michelle :

print a test page and check

Michelle :

if still the issue persists, try the below

Michelle :
  1. Press Home on the printer control panel.
  2. Press the down arrow button until Maintenance is selected, then press OK.
  3. Press the down arrow until Clean Printhead is selected, then press OK.
Michelle :

once done try printing a page or 2 and check if there is any improvement

JACUSTOMER-k5fm4koz- :

Hve just done a test page and still no yellow!

Michelle :

did you try the printhead clean step

JACUSTOMER-k5fm4koz- :

Yes, still no yellow!

Michelle :

please take out yellow cartridge and shake a bit so that little ink comes out

Michelle :

wipe off excess ink with cotton swab and then reinsert

Michelle :

now print a test page and let me know what happens

JACUSTOMER-k5fm4koz- :

No yellow at all. Don't know what to do now.

Michelle :

does the printer give any error message as well

JACUSTOMER-k5fm4koz- :

No, haven't had an error message.

Michelle :

and by any chance do you have any other yellow cartridge to try with

JACUSTOMER-k5fm4koz- :

I have tried three new cartridges and wasted them all trying to get the yellow to print!

Michelle :

ok..well its not the cartridge for sure

Michelle :

to me it seems to be an issue of clogged printhead

JACUSTOMER-k5fm4koz- :

All the colours are together in the one cartridge.

Michelle :

see the problem is of a clogged printhead

Michelle :

now the number of time we try cartridge alignment or head cleaning steps, that would consume ink without giving any results

JACUSTOMER-k5fm4koz- :

I have cleaned the printheads countless times, but to no avail.

Michelle :

yes and multiple cleaning steps is consuming the ink

Michelle :

usually in case of a clogged printhead, ink dries out within the head thereby clogging nozzles causing one or more colors not to print

Michelle :

in such case, the printhead needs to be replaced

Michelle :

however, as an intermediate step...you can try a head cleaning kit

Michelle :

let me find one for you onlinr

Michelle :

online

Michelle :

give me a min ir 2 pls

Michelle :

here below i am listing a link for the head cleaning kit which is under 10$

Michelle :

you can try this..but if even after this there is no change, the head would need to be replaced

Michelle :

here below is a link for kodak printhead available on ebay

Michelle :

let me know if you have any questions

JACUSTOMER-k5fm4koz- :

How much will that cost me. I am 75 years old and this is all too much for me. Looks like I am £21 down the drain and no further forward. Probably have to buy another printer. Thanks for trying.

Michelle :

to add on instead of replacing printhead which would be around 120$or more it would be better to buy a new printer

Michelle :

unfortunately, for a hardware fault i can only diagnose and let you know what part is at fault but cannot make a bad part work again

Michelle :

hope you understand

Michelle :

let me know if you need any other assistance

Michelle :

please rate with a smiley below if your question has been answered.

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