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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of experience
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My KODAK printer ESPC315 will not print It tells me PRINTER

Customer Question

My KODAK printer ESPC315 will not print
It tells me PRINTER ERROR 3528
I have cleared any paper
Help please
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
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Hello my name is Freddy. I look forward to assisting and am very sorry to hear that you are having this problem.
Before we start I need to make sure you understand it is possible you will need to replace a part in order to fix this.
There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Some people prefer to cancel when they find out they may need a new part, if you want to do that reply with cancel, if you want to continue knowing you may need a new part let me know you want to continue.
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Customer: replied 3 years ago.

what is the way forward please?

Expert:  Freddy M. replied 3 years ago.
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You said you cleared paper from the machine was there a paper jam when the error first came up?
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Customer: replied 3 years ago.

yes

Expert:  Freddy M. replied 3 years ago.
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Ok this error refers to the print head.
Since there was a jam the cartridges may just need to be reseated but it is best to clean them as well just in case.

Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.

Now once you have done all of that turn off the machine and unplug it for 70 seconds
Plug it back it and wait for the insert cartridges message
Insert the cartridges and check to see if the problem is still there.

If this did not work please come back and let me know by clicking on reply to expert so we can continue.
If it did work please don’t forget to leave a positive rating it is greatly appreciated.

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