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Ask Ansh P. Your Own Question

Ansh P.
Ansh P., Engineer
Category: Printers
Satisfied Customers: 8148
Experience:  Professional Systems Engineer with over a decade of experience in the field of technology.
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When I press "Control" and "P" the printer doesnt copy. Is

Customer Question

When I press "Control" and "P" the printer doesn't copy. Is it anything to do with having a new router? The laptop printer status says "error". The printer is a HP Deskjet 3050 J610 Series (network)
Submitted: 2 years ago.
Category: Printers
Expert:  Ansh P. replied 2 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Yes, it should be the new router

Ansh P. :

Let me know once ready to chat please.

JACUSTOMER-ehbjgu7x- :

Yes, I'm ready for your help

Ansh P. :

Thanks

Ansh P. :

What is the model of your router?

Ansh P. :

Also are you on the problematic computer now?

JACUSTOMER-ehbjgu7x- :

The router is a D-Link DSL-3680 Broadband Wireless N150 ADSL2. I am on my laptop now.

Ansh P. :

Thanks, XXXXX XXXXX the operating system of your laptop?

JACUSTOMER-ehbjgu7x- :

Windows 7

Ansh P. :

Thanks, XXXXX XXXXX like me to remotely fix this?

JACUSTOMER-ehbjgu7x- :

Yes please

Ansh P. :

Pls wait

Ansh P. :

Please click and run this tool: http://tinyurl.com/ay6foon





5:00 PM



yes






5:00 PM



You will get an ID/Password. Please give that here.



JACUSTOMER-ehbjgu7x- :

16768na

Ansh P. :

The ID should be 9 digits

Ansh P. :

and password XXXXX 4 digits

JACUSTOMER-ehbjgu7x- :

Sorry, where do I get the ID password XXXXX?

Ansh P. :

When you open team viewer window, you should see it

Ansh P. :

Which browser are you using?

JACUSTOMER-ehbjgu7x- :

You will have gathered that I am a novice at this game. What is a "team viewer window"?

Ansh P. :

That is the tool which I gave you. Did you saved it?

JACUSTOMER-ehbjgu7x- :

I have an order number - 14219916-840. Is that it?

Ansh P. :

No

Ansh P. :

Can you answer my questions please

Ansh P. :

What is your browser?

Ansh P. :

It should be something like internet explorer, firefox etc

Ansh P. :

try this; press Ctrl + J > downloads window will open, double click on team viewer

JACUSTOMER-ehbjgu7x- :

Internet explorer

Ansh P. :

Try again

Ansh P. :

Please click and run this tool: http://tinyurl.com/ay6foon

Ansh P. :

You should get an ID and password

JACUSTOMER-ehbjgu7x- :

382 212 665 and password XXXXX XXXXX

JACUSTOMER-ehbjgu7x- :

ID 382 212 665 Password XXXXX

Ansh P. :

Please let me know once you are back and I will fix this remotely.

JACUSTOMER-ehbjgu7x- :

Yes I'm back having been left in limbo yesterday when you went offline. I've received confirmation that you have taken payment even though the printer is still not working. The ID you wanted is 382 212 665 and the Password XXXXX XXXXX

Ansh P. :

I am trying to connect but looks like TeamViewer is not running on your computer now.

Ansh P. :

Once you open it, let me know. I will connect and fix this up for you.

JACUSTOMER-ehbjgu7x- :

My laptop is now on!

Ansh P. :

I missed you again. Can we decide a time when we can be online together? :)

JACUSTOMER-ehbjgu7x- :

Tuesday morning at 9a.m. would be fine, please.

Ansh P. :

Are you online now?

JACUSTOMER-ehbjgu7x- :

Yes I am.

JACUSTOMER-ehbjgu7x- :

It's now 9.15a.m. Tuesday and you are still offline! You asked for a time I'd be available which I gave as 9.00a.m. and once more there is no sign of progress. I'll just sit here and wait.

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