Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Yes, it should be the new router
Let me know once ready to chat please.
Yes, I'm ready for your help
What is the model of your router?
Also are you on the problematic computer now?
The router is a D-Link DSL-3680 Broadband Wireless N150 ADSL2. I am on my laptop now.
Thanks, XXXXX XXXXX the operating system of your laptop?
Thanks, XXXXX XXXXX like me to remotely fix this?
Please click and run this tool: http://tinyurl.com/ay6foon
You will get an ID/Password. Please give that here.
The ID should be 9 digits
and password XXXXX 4 digits
Sorry, where do I get the ID password XXXXX?
When you open team viewer window, you should see it
Which browser are you using?
You will have gathered that I am a novice at this game. What is a "team viewer window"?
That is the tool which I gave you. Did you saved it?
I have an order number - 14219916-840. Is that it?
Can you answer my questions please
What is your browser?
It should be something like internet explorer, firefox etc
try this; press Ctrl + J > downloads window will open, double click on team viewer
You should get an ID and password
382 212 665 and password XXXXX XXXXX
ID 382 212 665 Password XXXXX
Please let me know once you are back and I will fix this remotely.
Yes I'm back having been left in limbo yesterday when you went offline. I've received confirmation that you have taken payment even though the printer is still not working. The ID you wanted is 382 212 665 and the Password XXXXX XXXXX
I am trying to connect but looks like TeamViewer is not running on your computer now.
Once you open it, let me know. I will connect and fix this up for you.
My laptop is now on!
I missed you again. Can we decide a time when we can be online together? :)
Tuesday morning at 9a.m. would be fine, please.
Are you online now?
Yes I am.
It's now 9.15a.m. Tuesday and you are still offline! You asked for a time I'd be available which I gave as 9.00a.m. and once more there is no sign of progress. I'll just sit here and wait.