Hi, My name is XXXXX XXXXX i will be assisting you
let me know when you are ready.
what is your answer
I have not provided yet.
i was waiting for you to be online so that we can follow few steps to identify the cause and can tell you if it a hardware problem or it can be fixed on the chat without a repair.
what is the problem please
are we ready
Unplug the power cable from the printer end
check any other electrical device on the same wall socket to make sure it has good power and the wall socket it good
you have tested some other unit apart from this printer, am i correct.
the printer has a direct power cable or it has a power adapter with a black box
did you check the cable for any damage
or cut on it
Ihave tryde a diferent cabel
now as the printer is disconnected try to keep the power button pressed and hold it down for 30 to 40 seconds without connecting the power cable
that's a min
ok now connect the power cable and try turning it on.
let me know
still no power on light
how old is the printer?
was there any power outage or any lightning storm in your area recently
about 4 yr
and what about my last question
The printer seems to be having a power supply unit problem inside which is basically not a user replaceable unit or we cannot just open it and replace a fuse as it doesnt come up with a fuse protector.
could it be a faulty switch
its call smps (swithing mode power supply) that dont have a fuse to be replaced in this case you will have to get the printer either repaired by a printer technician or check the repair price first.
if the repair printer is more the 80 pounds i believe you can get a good new printer in 120 pounds
let me know if you have any question.
looks like a new machine
If you try to spend this machine it will actually waste your time as well as money. Repair tech will ask for 50pounds for service and parts will be extra however if you calculate the price will be close to brand new printer so my suggestion to you would be a new printer that will come up with one year full warrant and a new set of ink cartridges.
consider a laser printer as it ends long lime and there is no point of head clogging or dried ink cartridges.
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