Hello. My name is XXXXX XXXXX I will be assisting you today.
i am sorry to hear that you didnt get help from Samsung tech support.
let me know when you are ready.
how is the printer connected to the computer
currently by USB but I want to connect wirelessly
I will remotely connect to your computer and work on solving your issues while you watch.
is that okay.
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know if there is any issue
wont let me join
no problem we will try other alternative
click on the link to install and run this
let me know the 9 digit code and the 4 digit password XXXXX connect
There are 6 options which do I click on ?
did you install teamviewer
there are 6 options on the page which option do I choose
what are the options?
install teamviewer use the recommended settings
Installation to access this computer remotely(unattended)
149 469 654
what is the 4 digit password
sorry closed down screen so can't give you the password
if teamviewer is closed reopen it
are you there
yes i am