TRIED WHAT YOU SAID BUT STILL THE SAME MESSAGE ON SCREEN AS BEFORE
the ox number was the same as before.
the printer is about 4 years old
we have tried what you have advised, still the same error message
have tried all you advised on your last reply.
still geting same message
done what you said with the printhead
the water is cloudy with ink
soaked printhead in water a few times until water was clear.
dryed and replaced printer head in printer. still have error message when put printer back on.
thanks for your help anyway. i think my best option is to buy a new printer. i can buy one in my local dealer for around £50.