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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1157
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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My HP Photosmart Wireless B109n-z printer suddenly stopped

Customer Question

My HP Photosmart Wireless B109n-z printer suddenly stopped printing black images; colour was printed fine but black text or picture went completely. I also tried photocopying with the printer and colour images copied ok but there was no black ink delivered. I have tried changing the black ink cartridge, which the printer confirmed as correctly installed, but still no black image.
Presumable this is a printer problem rather than computer problem -but what else can do about it?
Submitted: 3 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 3 years ago.

VanMagnus Systems :

Yes you are correct, the Printhead is clogged.

VanMagnus Systems :

Do you know how to remove the Printhead Sir or Ma'am???