It doesn't say either. There is no jam as you can see clearly inside and I've had the box on the back of the printer off too.
Thanks for the feedback; thought it sounded terminal when I first contacted you.
But I could do with you help on selecting a new HP printer please. My replacement ink cartidges I get from IJT Direct and I still have a good supply of the HP 364 Cartridges; I buy in bunk to last me a year when there is an offer on. So can you recommend a new HP printer that uses the 364 cartidges please?