Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. This is a common issue with older hardware devices not being compatible with the latest windows 8 version. But I can try to attempt a workaround to see if it works. If not, there is a third-party driver/software for the scanner that may work.Do you have windows 8 or 8.1?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I have Win 8.1. Not familiar with remote session... Must sign off now..can you contact me tomorrow Tue, after 8 p.m. GMT? We will take it from there.
With remote session, we can chat, and I'll be able to look at the screen together with you for troubleshooting.Yes, see you tomorrow. Please reply back tomorrow at this web page. Thank you
I am ready for session
Edit: We've been communicating, but it looks like you are away now; when you are available, please reply back at the box below to continue. Thank you,
Can't get this session thing to work..... Can we contiinue by email or telephone?
I'm sorry. What exactly happens when you download and install the join.me program at http://www.join.me/?
Let's try another way:
Please reply at the box below. Thank you,
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