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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Cannot get my canonscan 5000/5000F scanner to load on my new

Customer Question

Cannot get my canonscan 5000/5000F scanner to load on my new laptop using Win8. I seems scangear CS is the problem. Have use on Win XP without problems for years. Since migrated to Win * laptop. Help
Submitted: 3 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 3 years ago.

Hello John! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. This is a common issue with older hardware devices not being compatible with the latest windows 8 version. But I can try to attempt a workaround to see if it works. If not, there is a third-party driver/software for the scanner that may work.

Do you have windows 8 or 8.1?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

I have Win 8.1. Not familiar with remote session... Must sign off now..can you contact me tomorrow Tue, after 8 p.m. GMT? We will take it from there.


 


John

Expert:  Viet - Printer Tech replied 3 years ago.

With remote session, we can chat, and I'll be able to look at the screen together with you for troubleshooting.

Yes, see you tomorrow. Please reply back tomorrow at this web page. Thank you

Customer: replied 3 years ago.

I am ready for session

Expert:  Viet - Printer Tech replied 3 years ago.
  1. Please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download and run the file join.me when it prompts or shows
    (Close / cancel any trial window if prompted)
  3. If prompted, click on "share".
  4. Then tell me the 9 digit numbers that it will show in the join.me program.
  5. Do not close the join.me program.

 

Edit: We've been communicating, but it looks like you are away now; when you are available, please reply back at the box below to continue. Thank you,

Customer: replied 3 years ago.

Can't get this session thing to work..... Can we contiinue by email or telephone?

Expert:  Viet - Printer Tech replied 3 years ago.

I'm sorry. What exactly happens when you download and install the join.me program at http://www.join.me/?

 

Let's try another way:

  1. Can you please click on the website below:
    http://tinyurl.com/mrbl99d(Or website: http://www.teamviewer.com/)
  2. , then download / run the file called TeamViewer...
  3. , then tell me the ID and password ***** will provide you
  4. , don't close the TeamViewer program.

 

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

ID : 478 107 366


pass: 2986

Expert:  Viet - Printer Tech replied 3 years ago.
Hi,

It looks like the password is incorrect; please let me know the current password in the TeamViewer program.

Thank you
Customer: replied 3 years ago.

pass 2886

Expert:  Viet - Printer Tech replied 3 years ago.
Working on issue. Thanks
Expert:  Viet - Printer Tech replied 3 years ago.
I'm sorry again about the compatibility issue. Do you need any other computer help?

Thank you

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