Printer Repair Questions? Ask IT Technicians for Answers ASAP
Windows 7. When trying to scan: "You need a WIA driver to use this device. Please install it from the installation CD or the manufacturer's website and try again."
Tried that. All the settings were already on automatic. restarted PC, attempted scan, same message received.
All started except Windows Image Acquisition. It is set at automatic but not marked as started.
I set it to started without any error message, but attempting to scan still gives same message.
I got the machine up in Control Panel. Right click did not give the usual option of "remove device". Instead there was an option "Troubleshoot". Tried that but got the result "Troubleshooter couldn't identify the problem".
Nope. The only top line options are Add Device, Add Printer, Troubleshoot. Other devices I've got do show the usual list.
Done that. Re-installed from cd. Two restarts but same problem persists. Looked at WIA in the services list and it is marked as automatic and that it has started.
Downloaded that and installed it. Did a restart but no change. Using the Canon Quick Print menu produces a message "Cannot communicate with scanner....code 5,156,61
Thank you for your patience. I shall be away from the screen for an hour or so...need to eat.
Hello Mr Stevens, I'm back!
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you still able to print?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Sorry for the long delay in replying - I was called away. To answer your question, no, I cannot print. When attempting to access the printer on the PC it will not do so as it says it needs "troubleshooting". The printer itself is working, I can copy/print perfectly. I have, since we communicated, completely uninstalled the printer drivers, etc and re-installed them from the original CD and re-booted the PC. Still no change.
OK, what now?
When you have time, please do the following:1. Make sure your hotmail email password ***** at the website http://hotmail.com/2. Back up your data:- Click on Start, then click on your use name, then back up these folders to a USB drive:DocumentsDesktopFavoritesPicturesVideos3. Next, reinstall windows / restore factory; video instructions:http://www.youtube.com/watch?v=C4ECjkiGFYM
Then reply back to me to continue. Thank you.
I have tried following your step-by-step guide. Got as far as step 7, logged in OK but the screen that opens does not contain the options as you describe them. The options are as below:System Recovery OptionsChoose a recovery tool:Startup repair(Automatically fix problems that are preventing Windows from starting)System Restore(Restore Windows to an earlier point in time)System Image Recovery(Recover your computer using a system image you created earlier)Windows memory Diagnostic(Check your computer for memory hardware errors)Command Prompt(Open a command prompt window)Dell DataSafe Restore and emergency backup(Restore your computer, including factory state)
response pasted below
Viet, The force is not with us. Tried twice. The menu enforces an emergency backup but soon after it begins it stops with the message, "The instruction 0x03a4c2e3 referenced memory at 0xe0731038. The memory could not be written. Click OK to terminate program.
I have backed up manually to a USB drive. The System Restore option will presumably go back to a restore point - but which one and how far back?
You can try restoring to the date/point before this issue first occur.But what I meant in my last reply is that when you select Dell DataSafe Restore and emergency backup (Restore your computer, including factory state), did it give you both restore and backup option? Can you try restore option there? And/or what are all the options?
And/or do you have the windows disk or recovery/restore disk?Thank you
I don't believe it offers restore without backup, the only options are an automatic backup or an option to choose a destination drive for the backup.
You can try again and check as we do not need backup. And/or do you have the windows 7 disk or recovery/restore disk?Thank you
I'll try again and see what the options are. I no longer have the Windows 7 disk, it was "lost" in a house move.
Edit: Please let me know if you still need help with this. Thank you,