Hello Andrea! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
Yes - do a remote session
It looks like you are not there right now. So let me provide written instructions you can try when you have time.
Basically, you would open the program called HP Scan on your computer, then you can scan.
- If you have a Windows computer, the HP Scan program should be on the Desktop screen, and/or from Start -> All programs -> HP -> HP Scan.
- If you have a Mac computer, go to Finder -> Applications -> Hewlett-Packard -> HP Scan.
For full detailed instructions, you can click on the HP website below:
, then there, click on your operating system type windows version or mac version, then it will show you all the steps.
When you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue; we can do remote support session if you'd still like to. Thank you,