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Ask Engineer John C. Your Own Question
Engineer John C.
Engineer John C., Computer Science Engineer
Category: Printers
Satisfied Customers: 4895
Experience:  CompTIA A+ Certified and 10 years of experience repairing computers and printers.
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Am having trouble printing on my x2580. have put new print

Customer Question

Am having trouble printing on my x2580. have put new print cartridges in and it will not print but on my device set up it says the printer is on default. does this mean I can not use or what do I have to change please.
Thanks in advance
Submitted: 3 years ago.
Category: Printers
Expert:  Freddy M. replied 3 years ago.
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Hello my name isXXXXX look forward to assisting and am very sorry to hear that you are having this problem.
What happens exactly when you try to print something?
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Customer: replied 3 years ago.

keeps saying realign but will not do when pressing third on printer as requested

Expert:  Freddy M. replied 3 years ago.
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What is the exact and entire error?
Is the error showing on the printer or computer?
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Customer: replied 3 years ago.

on the computer the light is still on to say the printer is on

Expert:  Freddy M. replied 3 years ago.
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What is the exact and entire error?
Customer: replied 3 years ago.

Alignment must be completed before continueing

Expert:  Freddy M. replied 3 years ago.
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Ok, try making a copy from the printer itself do not use the computer, does it do that properly?
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Customer: replied 3 years ago.

nothing happens it will not print

Expert:  Freddy M. replied 3 years ago.
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Does the printer give an error when you try that? If it does not send a page through at all it should give some sort of error, even if it is just a flashing light pattern.
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Customer: replied 3 years ago.

no nothing at all just making humming noise cancel subscription